Sergio Diaz

Sergio Diaz is a seasoned telecom professional with extensive experience spanning over two decades in various engineering and management roles. Currently serving as a Telecom Manager and Senior Software Engineer at Enlyte since November 2010, Sergio specializes in Salesforce/InContact development within an Agile (Scrum) framework and has developed a SharePoint site for stakeholder communication regarding internal processes. Previous roles include Software Engineer III at Enlyte, where responsibilities involved integrating cloud systems through APIs and web services, and Voice Network Engineer at California Coast Credit Union, focusing on call center design and call distribution improvements. Additional experience includes positions at DIRECTV as a bilingual Telecom Sales Representative, at Lucent Technologies Bell Labs as a Telecom Field Engineer, and at Alestra AT&T as a Communications Engineer. Sergio holds an Engineer's Degree in Electrical, Electronics and Communications Engineering from Universidad Autónoma de Baja California, earned between 1991 and 1995.