Manik Hoffmann

Manik Hoffmann is an experienced professional with a diverse background in customer support and management. Currently serving as a BPO Manager at Enpal since October 2022, Manik oversees a team of 16 customer care agents focused on managing claims related to property damages during the installation of photovoltaic components. Prior to this, Manik held roles as Team Lead for Special Payments & Billing and Team Lead for Customer Support in Social Media at AVM GmbH, where responsibilities included handling social media inquiries and managing customer support teams. Manik's earlier experiences include service management and various internships in public relations and digital strategy, complemented by a Bachelor in International Communication and additional studies in tourism, event management, and foreign language assistance.