Aaron Mathias is an experienced manager in Major Incident and Problem Management, currently holding the position of Manager (EMEA) at Ensono since March 2016. Responsibilities include directing major incidents, driving resolutions, and hosting root cause analysis meetings to identify preventive actions and areas for improvement. Prior roles at Ensono include serving as Major Incident and Problem Manager and 2nd Line Client Support Engineer, where leadership and escalation management were key responsibilities. Before joining Ensono, Aaron worked as a Service Desk Analyst at Attenda, ensuring proper documentation and ticket progression. Earlier experience includes serving as an Electrical Engineering Technician in the Royal Navy, maintaining the operational readiness of critical systems on a warship.
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