Ali A Ali

Ali A Ali is an experienced professional in IT service management, currently serving as a Senior Global Major Incident and Reactive Problem Manager at Ensono since December 2015, where Ali has also held positions such as Global Major Incident and Reactive Problem Manager, Shift Lead, Client Support 2nd Line Engineer, Client Support 1st Line Engineer, and Service Desk Analyst. Prior experience includes a role as a Service Desk Analyst at Attenda from December 2015 to July 2017. Ali holds the ITIL 4 Foundation Certificate in IT Service Management and an ILM Level 4 Management certification from ACT training. Currently, Ali is pursuing further education at HARAPPA, starting in September 2023.