John Dsouza is a seasoned professional in disaster recovery and service management, currently serving as a Senior DRaaS Professional at Ensono since December 2021. Prior to this role, John held multiple positions at Sungard Availability Services, progressing from Senior Specialist - Service Management to Disaster Recovery Test Manager between 2015 and 2021. Earlier experience includes time as an Assistant Manager at IBM Global Process Services, where responsibilities included training and performance acceleration for new hires, and a Sr Team Leader at Convergys India Service Private Ltd, leading a major client project implementation. John began the career as a Team Leader at Convergys India Services, managing customer service advisers and floor support teams. John holds a Bachelor of Arts in Economics and Political Science from Goa University, earned between 1995 and 1998.
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