Jon Catron currently serves as a Major Incident Manager at Ensono since November 2022, bringing extensive experience in incident management from Lumen Technologies, where a decade was spent as a Senior Major Incident Manager. Catron's background includes roles such as Help Desk Analyst at CIBER and Desktop Support Specialist at Klipsch Group Inc., focusing on troubleshooting and internal user support. Additional experience includes positions in tech support, systems administration, and help desk roles across various companies, highlighting a strong commitment to customer service and technical problem-solving. Education includes a diploma from New Castle Chrysler High School and certification in Microsoft technologies.
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