Most AI customer service agents just repeat back FAQ answers or say " I can't help with that". They rarely resolve customer problems or are equipped with the tool call ability to do so. AI agents are far cheaper, provide much faster service, and are available 24/7 with 0 hold time. The reason we don't see them everywhere is because company's are scared of their reliability and safety. That's why Ensquire's mission is to build AI agents you can rely on and trust to represent your company.

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