Ben S. is a Customer Optimisation Analyst at Entain, where responsibilities include reviewing data outputs from customer service contact data and generating reporting documentation to identify key trends. Previously, Ben S. served as a Senior Customer Service Team Manager, leading contact centre agents to meet service levels and personal targets, and as a Senior Customer Service Team Leader, focusing on operational SLAs and KPIs. Early career experience includes various retail management roles, such as Area Manager and Store Manager, within Retail Food Businesses over a span of nearly 13 years.
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