Cathrine J.

Cathrine J. has extensive experience in customer protection and compliance within the gambling industry, currently serving as the Customer Protection Functional Specialist Manager at Entain since March 2021. In this role, Cathrine focuses on compliance, customer service, and collaboration across various departments while also acting as a Subject Matter Expert in Anti-Money Laundering (AML) and Responsible Gambling (RG) procedures. Previous positions at Entain included Team Manager of the Player Protection Team and Continuous Improvement Lead, where Cathrine was instrumental in training and coaching initiatives. Prior experience at William Hill as a Senior VIP Account Manager and Gold VIP Account Manager involved building strong relationships with high-value customers and ensuring adherence to responsible gaming and data protection regulations.