Jake Shellard

Jake Shellard is currently the Retail Technical Support Senior Manager at Entain, where they focus on enhancing operational efficiencies in retail environments. Previously, they served as the Customer Care Team Manager at Entain, ensuring high-quality service and facilitating company-wide process changes. Jake also brings experience from their time as Shop Manager at William Hill, where they managed a top-performing shop and a small team to deliver exceptional customer service. They hold a Bachelor's Degree in Business Management and Information Technology from The University of Hull and a Secondary PGCE in Business Studies from Nottingham Trent University.