James Watson has extensive experience in account management and customer service, primarily within the gaming and property sectors. Currently serving as Head of Affordability at Entain since November 2015, James has previously held notable positions including Head of Account Management and VIP Commercial Manager. Prior to Entain, James worked at Betfair from March 2013 to November 2015 as VIP Team Manager, where responsibilities included establishing a VIP team to enhance customer service and revenue. Earlier experience at 888.com involved managing over 400 VIP members, while earlier roles at Instant Access Properties and Knowledge to Action focused on sales and client relations. James holds a BA (Hons) in English Language and Literature from St Mary’s University, Twickenham.
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