Mark Armstrong

Mark Armstrong is a Collaboration Systems Engineer at Entain, specializing in the support and administration of various collaboration systems, including Jive, Slack, and Google GSuite, since July 2017. Prior to this role, Mark held multiple positions at Gala Coral Group from 1999 to 2017, culminating as Client Services Team Leader, where responsibilities included troubleshooting operating systems and managing Active Directory. Earlier experience includes managing operations at Superfax Ltd and leading the IT Support Desk. Mark possesses various IT certifications, including ITIL Foundation and CompTIA qualifications, and has a solid educational background in computing. Key achievements include the development of technical procedures and user guides that enhance departmental efficiency.