Stephen Tracy

Stephen Tracy has a diverse work experience in the field of IT. Stephen began their career as an IT Intern at Goodwill Industries of the Big Bend in 2009, where they were responsible for maintaining network security and troubleshooting technical issues. Stephen then worked as a Systems Administrator at Children's Campaign, Inc., managing the organization's small office network and providing technical support. In 2011, they joined ADERANT as a Systems Administrator, where they configured and administered Windows Servers and deployed virtual machines. Stephen then moved on to Entech US, starting as a Systems Engineer and providing support to various networks and end-user environments. Stephen later became a Service Team Lead, managing service teams and monitoring key metrics. Stephen's most recent role at Entech US was as the Director of Managed Services, where they led multiple divisions and was responsible for CSAT, SLA, and service gross margin KPIs. Additionally, they worked as a Service Exec Facilitator at The IT Nation from 2020 to 2022.

Stephen Tracy obtained a Bachelor of Science (B.S.) degree in Information Technology and English from Florida State University, where they attended from 2006 to 2011. Additionally, they have obtained certifications such as ITIL Foundation Level v3 from AXELOS Global Best Practice, as well as CompTIA A+, CompTIA Network+, and CompTIA Security+ certifications from CompTIA. The specific months and years of obtaining the CompTIA certifications are not provided.