Suzanne Ackerman is a people-focused and results-driven strategic design leader specializing in experience strategy, service design, and human-centered design. They held roles such as Sr. Interaction Designer at DigitasLBi_US and Director of Experience Strategy & Design at John Hancock, where they led transformation by grounding strategy in user, market, and service research. Currently, they serve as the Director of Human Centered Design at Entegris, continuing to advocate for user experience within various sectors. Additionally, Suzanne has contributed as a Design Thinking & UX Research & Design Instructor at General Assembly and has extensive experience in managing and designing user experiences across diverse industries.
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