Jeffrey Heeter

Jeffrey Heeter is a seasoned professional with extensive experience in customer care and analytics, currently serving as the Customer Analytics Leader at Entergy since September 2006. In this role, Jeffrey leads operational analytics and performance reporting initiatives, maintaining the data mart and analytical tools for end-users. Previous positions at Entergy include Contact Center Strategy Leader, where Jeffrey played a key role in transforming customer service operations, and Contact Center Operations Leader, where Jeffrey developed the company's first contact center outsourcing program, significantly enhancing customer satisfaction. Additional expertise includes workforce management and customer care technology, having served as Chief Architect for customer service technology. Prior to Entergy, Jeffrey worked at SAIC, where rapid advancements led to the Executive Director position, overseeing contact center and CRM initiatives. Jeffrey holds a Bachelor of Arts in Philosophy from the University of Maryland.