Michael Cross is a technology transformation leader with extensive experience in digital innovation and product management. Previously, they served as Vice President of Product Management at Providian Financial and later held multiple leadership roles at CSAA Insurance Group, including Vice President, Digital Services Executive, where they oversaw digital transformation initiatives. Currently, they are the Vice President at KeyString Labs, leading innovative strategies and operational plans to enhance customer experiences for over 3 million clients at Entergy. With a commitment to customer-centric innovation, Michael has consistently leveraged emerging technologies to drive successful projects across various industries.
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