Monica Roger is a seasoned professional with extensive experience in IT and business analysis, currently serving as a Senior Business Analyst Lead and Shared Services Support Center Manager at Entergy since August 2015. In this role, Monica manages operations of a contact center supporting HR, Payroll, Accounts Payable, and Supply Chain inquiries. Prior to Entergy, Monica worked as a Critical Incident Manager at HCL Technologies, overseeing IT troubleshooting efforts for major incidents. Monica's career also includes management of an IT Service Desk at Leidos Health and process management at SAIC. Beginning as an Educator and Technology Coordinator at Edward Douglas White Catholic High, where subjects included mathematics and computer science, Monica holds a Bachelor of Applied Science in Mathematics and Computer Science from Nicholls State University.
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