Agassi Tran

Agassi Tran is an experienced professional with a robust background in business analysis, process improvement, and customer success across multiple industries. Currently serving as a CX Application Manager at EDB since April 2024, Agassi previously held positions at ServiceTitan, where responsibilities included managing Salesforce and Gainsight platforms, driving operational strategies, and improving project efficiency. Agassi's earlier roles at PatientPop Inc. and the University of Southern California demonstrate expertise in automation, customer satisfaction, and collaboration across departments, significantly contributing to organizational growth. Educational qualifications include a Master's Degree in Global Medicine Business Administration and a Bachelor's Degree in Psychology from the University of Southern California, along with additional certifications in Data Science and Web Development.