David Joslin

David Joslin currently serves as Technical Support Manager at EDB, where responsibilities include managing a globalized support model and driving customer escalations while formulating operational plans. Previously, David held the position of Head of Customer Success & Support at Glasswall, overseeing technical issue resolution and establishing support metrics. Earlier roles include Escalated Support Manager at Xenith Document Systems, focusing on SLA and KPI management, training, and process management, as well as positions at Konica Minolta as Software Support Specialist. David possesses a strong background in technical support and customer service, with extensive experience in various support ticketing systems and print solutions.