Stephanie Pfaffmann

Stephanie Pfaffmann is an accomplished ITIL-certified professional with extensive experience in project and program management across multiple organizations. Current position as Sr. CX Portfolio and Program Manager at EDB commenced in April 2025, following a role as SaaS Sr Implementation Project Manager at Paytronix Systems from June 2022 to April 2025. Prior experience includes serving as Operations Sr Program Manager at PTC, where Stephanie led initiatives in data analytics and customer success operations, and achieved key milestones such as enhancing governance around financial planning processes and directing the Customer Analytics CARE Program. Earlier in career, roles included Technical Project Manager at PTC and Technology Project Manager at Janus, focusing on delivering technology projects and managing cross-functional teams. Stephanie holds a Bachelor of Science in Commerce from Santa Clara University.