Velma B. is an experienced Change Manager at EDB since September 2019, previously having served as an IT Support Technician in the EMEA region. Prior to this role, Velma worked at Guardian News & Media from June 2017 to September 2019 as a Service Analyst, developing a strong understanding of business workflows and IT solutions. Velma's earlier experience includes positions as an IT Analyst at Wasabi Sushi & Bento, where support was provided for various EPoS systems and branch IT networks, and as a 1st/2nd Line Technical Support at Utility Warehouse PLC, handling customer issues related to various communication services. Velma began a career in IT at John Lewis, serving as a Systems Support Technician, providing effective incident resolution while also contributing as a Chronicle Roving Reporter. Velma holds a BA Hons in Media Studies and TV Production from the University of Westminster.
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