Keith Matter is an IT Service Management (ITSM) leader and project manager with nine years of experience specializing in incident, problem, and change management within the ITIL framework. They have held various roles at Honeywell, including IT Program Manager overseeing global change management efforts and incident management training. From 2019 to 2022, Keith worked as a consultant for organizations such as the Department of Homeland Security and Humana, focusing on ITSM best practices and governance. Currently, they serve as an IT Manager at Enterprise Mobility, where they manage the ITSM Change Management program and collaborate with various ITSM workstreams. Keith holds a Bachelor of Science in Business Administration from the University of Phoenix.
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