Steven H Shaffer

Steven H. Shaffer, MBA, is a seasoned global customer experience executive with over 15 years of experience in the B2B sector, specializing in large-scale digital transformations. Currently serving as an Industry Advisor for Momentify, ENTEVATE, and Coolshop, they leverage their expertise to enhance recruiting and event outcomes through actionable insights. Previously, at Caterpillar Inc., Steven led various roles, including Customer Experience Manager and Digital Customer Solutions Manager, where they initiated significant innovations in customer care and digital marketing. Steven is passionate about growth, innovation, and empowering teams to create exceptional customer journeys.