Emma Smith

Emma Smith MCMI has a varied and extensive work experience. From 2013 to 2022, they have held a number of roles in different companies. In 2013, Emma was Activities Development Manager at the Students' Union at Bournemouth University - SUBU. Emma was also Senior Activity Courier at In2action Ltd. In 2011, Emma was a Freelance Alternative Curriculum Instructor at Land & Wave. In 2012, they were Beach Club Manager at Rockley Watersports. In 2009, Emma was Duty Officer - Hot Rocks Climbing Wall at Bournemouth University and Site Manager at Supercamps. From 2007 to 2009, they were a Business Development Consultant. From 2020 to 2022, they were Senior Partnership Manager and Partnerships Manager at GivePenny and, currently, is Support Lead at Enthuse.

Emma Smith MCMI has an education history that includes a Bachelor of Arts (BA) Hons in Outdoor Adventure Management from Solent University, which they obtained between 2006 and 2009. Emma has also obtained various certifications, including a Designing and Implementing a Conversational Framework for Support Teams certification from Intercom in September 2022, a Build an Effective Conversational Support Team certification from Intercom in August 2022, a Change the Conversation Around Support as a Cost Center certification from Intercom in August 2022, a Get Ahead of Known Issues with Proactive Support certification from Intercom in August 2022, a Help Customers in Context with Self Serve Support certification from Intercom in August 2022, a Set Up Intercom for Your Business certification from Intercom in August 2022, an NCFE Certificate in Equality & Diversity from NCFE in August 2020, an Adult Mental Health First Aid certification from Mental Health First Aid (MHFA) England in August 2017, a CMI Level 5 Certificate in Management and Leadership from the Chartered Management Institute in July 2017, and a BCS Level 2 Award in Touch-Typing from BCS, The Chartered Institute for IT in August 2013.