Joan W.

Joan W. is an experienced operations specialist with a strong background in process optimization, project management, and customer support within technology and service industries. Since November 2017, Joan has been with Entrupy, developing dispute resolution processes, authoring Terms of Service agreements, and creating risk assessment protocols. Previous roles include Sales Operations Specialist at MakeSpace, where Joan improved CRM tools and sales processes, and Special Projects Manager at Biological Specialty Corporation, coordinating clinical trials and inventory systems. Joan holds a BA in Biology with a specialization in Neuroscience and Psychology from the University of Chicago and has contributed to research in psychology.