Baonhi Dam

Baonhi Dam is a seasoned professional with extensive experience in technical writing and business process management. Currently serving as a Business Process Project Manager and Technical Editor at Entrust since January 2015, Baonhi has demonstrated a keen attention to detail by reviewing and editing documentation according to established style guide standards and managing departmental guides. Prior roles include Lead Technical Publications Writer at Delkor Systems, where responsibilities encompassed task delegation and product approval, and various positions in technical communication and proofreading. Baonhi holds a Master of Science in Business from Saint Mary's University of Minnesota and a bachelor's degree in English, Psychology, and Technical Communication from Minnesota State University, Mankato.