Dharmistha Patel

Dharmistha (Dee) Patel is a seasoned professional with over two decades of experience in technical support and product management. Since January 2011, Dharmistha has served as Sr. Product Support Manager at Entrust, leading the Ottawa Product Support Team to assist customers with a diverse range of products. Previous roles include Bilingual IT Helpdesk Analyst at PepsiCo, 2nd level Bilingual Technical Analyst at Microsoft Canada, and Systems' Support Specialist at Raymond James Ltd. Educational background includes diplomas in Network Operating Systems Engineering and Marketing/Merchandising from Lasalle College. Dharmistha is proficient in providing international support, troubleshooting, and training, with a strong emphasis on customer service and operational excellence.