Natalia Baker is an accomplished Senior Customer Solutions Manager at Entrust since July 2023, with extensive experience in customer success and technical support. Prior roles include Senior Customer Success Outcome Manager at ForgeRock and Senior Customer Success Manager at One Identity, where Natalia provided services to Premier accounts. Prior to that, Natalia served as Account Support Manager at DELL Software Group, adapting Premier Support services to a growing SaaS business, and held various technical support roles at Quest Software, AELITA Software, and other organizations, focusing on customer advocacy and support process improvements. Natalia holds a Master of Science degree in Computer Science and Software Development from Peter the Great St. Petersburg Polytechnic University, attained between 1996 and 2002.
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