Rita A.

Rita A. is an experienced product management professional with a strong background in technology and customer support. At Entrust, Rita held the position of Associate Product Manager, where responsibilities included managing product management efforts for hardware authenticators, developing roadmaps, and ensuring product implementation within budget and time constraints. Previously, Rita served as a Product Support Specialist at ECi Software Solutions, resolving over 1200 technical support cases and providing training to customers. Additional experience includes technology provisioning and asset management at Export Development Canada, where Rita handled customer ticket resolutions and participated in a Windows 10 Upgrade Project. Rita also contributed to equity and diversity initiatives at Queen's COMPSA and gained sales and marketing experience with Student Works Painting. Education credentials include a Bachelor of Computing with Professional Internship (Honours) in Computer Science from Queen's University and a Product Management Certificate from Product School.