Shanu Jain is a seasoned professional in customer solutions and technical support, currently serving as a Senior Customer Solutions Manager at Entrust since May 2023. Jain's previous experience includes significant roles at Twilio as Principal Customer Success Manager and Team Lead for Enterprise Core, where oversight of customer success for strategic accounts was a primary responsibility. Prior roles feature positions at Akamai Technologies, NetApp, Symantec Corporation, and VeriSign, emphasizing personalized and proactive technical account management, escalation management, and support for premium accounts. Jain's backgrounds also include technical support roles at Inovis and eMeter, and an educational foundation with a Master of Science in Inorganic Chemistry from the University of Ajmer.
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