Sofya Bourne is a Senior User Researcher at Entrust, where they lead customer and end-user research in the Payments & Identity sector, focusing on U.S. financial services. Previously, Sofya held several positions at Onfido, contributing to product strategy through discovery research on digital identity needs for U.S. businesses. They also served as a Research Consultant at ALNAP and a Design Researcher at Eclipse Experience Ltd. Currently, Sofya is pursuing a Master's degree at the Graduate Institute of International and Development Studies and a Bachelor of Arts at New School University.
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