Tommy Luangrath is an experienced Desktop Support Engineer at Entrust since November 2022, leading a global Desktop Support team and enhancing user experience through proactive solutions and endpoint management. Prior to this role, Tommy served as a Technical Support Specialist and Associate at Jamf, where diagnostic skills and mentoring contributed to customer satisfaction. Tommy also gained valuable experience as a Desktop Support Specialist at the University of Minnesota-Twin Cities, providing comprehensive technical support to a diverse user base. Earlier experience includes leadership roles in customer service at Calvin Klein and event staffing at School Space Media and Regal Entertainment Group. Tommy holds a Bachelor of Applied Science in Information Technology Infrastructure from the University of Minnesota.
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