Fred Gerkum

Fred Gerkum is an experienced professional in customer service and leadership with a diverse background across multiple industries. Currently serving as Skiftleder at Entur AS since October 2016, Fred oversees customer service representatives in both domestic and international contexts through various channels including telephone, social media, and chat. Prior to this role, Fred held a motivational speaker and facilitator position at Happy Cows Give More Milk from 2017 to 2020, and managed a customer service team at NSB from 2010 to 2016. Additional experience includes leadership roles in hospitality and event management, with a foundation in project management and market research. Fred's educational background encompasses business leadership training from BI Norwegian Business School and sociology studies from the University of Amsterdam.