Cyril Soh is an experienced operations management professional with a strong background in customer support and product engineering. Currently serving as the Operations Center Manager at Envirosuite since May 2019, Cyril has successfully established and driven SLA targets, enhancing customer satisfaction and operational efficiency, while also leading the migration to a new Customer Support tool. Previous roles include L2 Support Manager at Envirosuite, Operations Analyst at Brüel & Kjær EMS, and a series of positions at Vodafone Australia and Motorola Mobility Australia Pty Ltd, where Cyril focused on optimizing resources, delivering customer support, and managing technical product issues across various regions. Cyril holds a Bachelor’s degree in Multimedia from Swinburne University of Technology.
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