Envoy
Brian Scully is an experienced consultant specializing in Customer Support and Experience systems across various industries, currently working with GoEnvoy.co since July 2021. Prior to this role, Scully served as Customer Support Manager at Recology, where operations were modernized for the San Francisco waste management sector. As Head of Customer Support/Experience for the Americas at ECOVACS Robotics, Scully scaled support for a leading consumer robotics brand while implementing key systems. Previous positions include Program Manager for Customer Experience at Tile and Director of Customer Support/Success at Kore Inc, where Scully managed integrated support operations. Additionally, Scully held director roles at Animoto and OneTrueMedia, focusing on customer service metrics and fulfillment operations. Educationally, Scully holds a Bachelor of Arts in Political Science and Government from the University of Oregon.
Envoy
Envoy’s strategic services transform CX into a major competitive advantage. We work with CX teams to harness tech disruption with tip-of-the-spear strategy, roadmap, and implementation projects. No one else can say that their 50 experts have earned a 5-star project rating across 2,500 projects! Learn more at https://goenvoy.co/.