Fabio Melfi

Fabio Melfi is a seasoned professional with extensive experience in customer analytics and operations, currently serving as a Customer Base Analyst Manager at EOLO since April 2017. Melfi's responsibilities include conducting churn analyses with a focus on territorial and competitive factors, overseeing upselling initiatives with performance evaluations related to revenue and conversion rates, and providing daily KPI analyses for internal and external Contact Centers. Previously, Melfi has held roles as a Customer Operations Business Analyst, Team Leader, and Credit and Collection Specialist, managing delinquent clients and partnering businesses. Melfi began a career in finance during an internship at Safetykleen, focusing on accounts payable processes. Academic qualifications include a Master's degree in Economics, Law, and Business Finance, and a Bachelor's degree in Legal Disciplines, both from Università degli Studi dell'Insubria.