Lucia Pacini

Lucia Pacini has extensive experience in various roles within the technology and telecommunications industry. From 1998 to 2014, they worked at Elmec Informatica, where they held positions such as Software Developer, Project Manager, and Marketing & Communication Manager. Lucia also served as the Responsabile Sistemi Informativi and Presales Service Account.

In 2014, Lucia joined EOLO SpA, where they worked as the Contact Center Manager for a year before transitioning to the role of Marketing Manager & Direct Sales. In this role, they were responsible for market analysis, marketing strategy, product design, pricing policies, and promotional plans. Lucia achieved significant success, contributing to a tripling of the company's turnover and increasing direct and online sales to account for 50% of overall sales.

In April 2019, Lucia was promoted to Head of Customer Experience & Quality at EOLO SpA, overseeing a team of 30 people and focusing on improving customer satisfaction and quality assurance.

Overall, Lucia Pacini's work experience highlights their strong expertise in marketing, sales, customer experience, and team management within the technology and telecommunications sector.

Lucia Pacini's education history includes the following:

- From 2023 to the present, Lucia attended CFMT and obtained an Executive Master degree.

- In 2019, Lucia completed a Master's program in Gestione e strategia d'impresa at 24ORE Business School.

- From 1992 to 1997, Lucia studied Foreign Languages and Literatures at the Istituto Linguistico Rosetum and earned a degree.

In addition to their formal education, Lucia has obtained several certifications, including: Executive Master CFMT from the School of Management - Università LUM Giuseppe Degennaro, UXPM International Certification Levels 1-3 from UXalliance, Google Analytics Advanced and Google Analytics IQ from Google, and various ITIL® certifications from EXIN.