John Collins is an experienced IT professional currently serving as a Smart Hands Technician at EOS IT Solutions since January 2026. Previously, John held the position of Manager of IT Operations & Helpdesk at Fivetran from September 2020 to January 2026, where responsibilities also included IT support. Prior to Fivetran, John contributed to OpenText as an End User Services Analyst following the Webroot acquisition. At Webroot, John excelled as an IT Client Services Architect and a Global Technical Support Services Specialist, managing various IT projects and providing support to a global user-base. John's career began at Symantec as a Technical Support Engineer. John holds a Bachelor's Degree in IT Management from Technological University Dublin, earned between 2009 and 2013.
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