Jorg Larkens is a customer service and operations leader currently serving as the Head of Customer Support at Epassi Netherlands, where they focus on building high-performing teams and optimizing workflows through AI-driven automation. With experience leading teams of up to 100 agents and managing global service platforms like Zendesk, Jorg has consistently prioritized operational excellence and customer satisfaction. Previously, Jorg held key positions at Riverty and AfterPay, where they contributed to the design and implementation of change programs while driving continuous improvement. Their expertise lies in harmonizing international customer service tools and processes, fostering a culture of innovation, and leveraging data-driven insights for enhanced customer engagement.
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