Austin Dailey is an experienced manager with a strong background in customer care and service delivery within the healthcare sector. Currently serving as Manager of Customer Care at EPCOR since November 2022, Austin previously excelled as Service Delivery Manager at Cognizant from July 2017 to November 2022, overseeing teams of up to 300 associates and successfully implementing best practices and policies. Austin's leadership experience includes managing multi-department teams, improving engagement, maximizing retention, and utilizing Lean/Six Sigma methodologies. Prior roles at Convergys involved team leadership and customer service responsibilities, providing a solid foundation in operations management. Austin is pursuing an Associate of Science degree in Cybersecurity at Estrella Mountain Community College, expected to complete in May 2024.
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