Billy Chan is a Senior Manager specialized in care at EPCOR, where they currently oversee critical operational functions, including emergency dispatch and customer support. Previously, they held various senior management roles at EPCOR, focusing on regulatory affairs, stakeholder relations, and customer care, contributing to substantial financial outcomes exceeding $350 million annually. Billy earned an MBA and a Bachelor of Science from the University of Alberta, enhancing their analytical and strategic capabilities in the utility sector. Their leadership has fostered high-performance teams and improved operational efficiencies across multiple departments.
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