ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. 

As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. 

The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging.  

ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including:  

•	Performance versus price-only orientation
•	Customer focused
•	Sharing of best-practices
•	Continuous learning and innovation
•	Commitment to training and employee development
•	Brand enhancement

These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. 

Programs and Services include:
•	Customer Service and Account Support
•	Escalations
•	Billing and Payment Support
•	Technical Support
•	Product/Service Support
•	Website Navigation Support
•	Inbound Sales and Order Entry
•	Travel Reservations 
•	Outbound/Inbound BTB Programs
•	Quality Monitoring Programs
•	Web and Data Mining
•	Social Media Support
•	Fraud Prevention/Account Integrity
•	Content Moderation

ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.

Call Center

Travel & Leisure

ePerformax Contact Centers & BPO

ePerformax Contact Centers & BPO's headquarters in Pasay City, Philippines

This department focuses on enhancing employee skills and overall performance through coaching and supervision.

Performance Development

This department is responsible for assisting customers with inquiries, resolving issues, and enhancing their overall experience.

Customer Support

The Training and Development team at ePerformax Contact Centers & BPO is responsible for designing, implementing, and overseeing comprehensive training programs to ensure that customer service agents are highly skilled and capable of delivering exceptional service across all communication channels. This team focuses on leadership training, performance development, and continuous learning initiatives to enhance agent competencies, drive customer satisfaction, and align with the company's strategic goals. Their efforts contribute to building empowered, consultative, and proficient agents who can manage complex interactions effectively.

Training and Development

This department focuses on providing training and development programs for global communications professionals.

Communications Training

This department focuses on the design, implementation, and maintenance of technical systems and infrastructure.

Engineering Operations

This department focuses on guiding and overseeing various projects and initiatives within the organization.

People (6)

Jobs (0)

Other teams

Customer Support

Training and Development

Communications Training

Engineering Operations

Leadership Coordination