Rafael Lima has extensive experience in customer service and administrative roles, beginning with telemarketing positions at Contax S.A. and CSU Cardsystem. Rafael progressed to customer support and technical assistance at PARLA! Contact Center and epharma PBM phygital. In various administrative capacities, Rafael managed network accreditation and contract audits, showcasing a strong ability to analyze opportunities and enhance operational efficiency. Currently pursuing a degree in Business Administration at Estácio, alongside multiple professional development courses, Rafael is focused on sharpening skills in negotiation, communication, and problem-solving.
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