Kevin A.

Kevin A. has a total of six work experiences listed. Kevin started their career at Banco de Costa Rica in 2017 as a Fraud Investigator. In this role, they monitored customer transactions to detect possible fraud and scam cases. Kevin also analyzed and validated documents and identified fraudulent use of the bank's services.

From December 2017 to January 2018, Kevin worked as a Customer Analyst at SYKES Costa Rica, providing customer service over the phone and chat. Kevin managed cases related to Salesforce and fraud.

In 2018, they joined Accenture as a Transaction Analyst and later became a QA Analyst. As a QA Analyst, they focused on continuous improvement, implemented Lean Manufacturing, and documented standard processes.

In 2020, Kevin moved on to NTT DATA Services as a Software Quality Assurance Sr. Associate. Kevin was responsible for creating quality engineering strategies, test planning, reporting, estimation, and test data management. Kevin also distributed team activities.

In 2021, Kevin joined Laika as a Quality Assurance Engineer. Similar to their previous roles, they worked on both manual and automation tasks. Kevin created quality engineering strategies, assisted in test planning, reporting, estimation, and test data management. Kevin also provided support to their assigned team through conference calls.

Currently, Kevin is working at EPIC Software Development as a Quality Assurance Engineer. Kevin continues to fulfill hybrid roles in manual and automation QA tasks. Kevin contributes to quality engineering strategies, assists in test planning, reporting, estimation, and test data management. Kevin also provides support to their team.

Kevin A. has a Bachelor's degree in Systems Engineering from Universidad Americana (CR), which they obtained between the years 2021 and 2024. Prior to that, they received a certification in HTML 5, CSS3 & Bootstrap from Cyber U in the year 2019. Between the years 2015 and 2017, Kevin A. pursued a Diplomatura in Criminal Investigation at Colegio Universitario Cartago.

In addition to their formal education, Kevin A. has obtained several certifications. In December 2021, they completed the "Learn TypeScript Course" offered by Codecademy. In February 2021, they obtained the "Agile Project Planning" certification from Skillsoft. Kevin also acquired two certifications in software testing with Skillsoft, namely "Software Testing Foundation 2018: Fundamentals" and "Software Testing Foundation 2018: Test Process Fundamentals." In August 2020, Kevin A. completed the "Quality Assurance Mastery - Automation testing with Selenium" course provided by Udemy.