Serena Ng is a UX Designer and Researcher specializing in patient experience at Epic, where they focus on improving interactions within the ASAP (Emergency & Urgent Care) team. They have previously worked at Snyk on product research and development, conducting user interviews and competitive analyses for software launches. With experience at Ronik Design Agency, Serena crafted digital solutions for high-profile clients including Reuters and NBCUniversal. They served as Design Director at Sandbox, overseeing multiple projects and leading design strategies while also gaining valuable experience in web development and UI design through various internships. Currently pursuing a Bachelor's degree in Design with a concentration in Product and UX Design at Northeastern University, Serena is committed to creating impactful user-driven solutions.
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