Zak Kartz is an experienced IT operations professional with a strong background in incident management and project management within the healthcare IT sector. Currently serving as an Incident Manager at Epic, Zak specializes in managing high-severity incidents and driving operational efficiency. Prior roles include Information Technology Operations Manager, where responsibilities encompassed managing hosting infrastructure and disaster recovery processes, as well as Tier 2 support at Kiriworks for enterprise content management software. Zak's foundational experience includes positions as a Systems Support Technician and IT Technician, complemented by an educational background featuring a Master of Science in Information Technology Management from Western Governors University and a Bachelor of Science in Information Science and Technology from the University of Wisconsin-Milwaukee.
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