Felicity Eales currently serves as the Manager of Solutions Engineering at Epicor, a position held since February 2006, where responsibilities include configuring solutions to meet client needs, demonstrating software solutions, and managing RFI and proposals. Felicity was promoted to this role in October 2016. Prior to Epicor, Felicity worked at Cognos from 2001 to 2002 in a pre-sales capacity, focusing on configuring solutions for prospects and partners. Earlier experience includes serving as Operations Director at Scala from 1997 to 2000, overseeing consulting staff across multiple locations, performance management, project oversight, and ensuring customer satisfaction.
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