Greg Stankiewicz is currently the Senior Director of EMEA Support Services at Epicor Software, a position they have held since 2019, after serving as the Director of Support Services since 2009. They oversee a team of 40, providing support to over 1,000 customers across 18 ERP systems and five locations. Under their leadership, the support services have undergone significant transformation, consistently exceeding SLA targets and reducing the outstanding call list by over 300%. They manage global support for the company's strategic e-commerce solution and are building a SaaS-based service with teams across the UK, US, and Asia.
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