Lori Harpell

Lori Harpell is an accomplished Customer Service Manager with extensive experience in various roles within customer service and account management. Currently serving as the Customer Service Manager at Modus Advanced, Inc. since August 2017, Lori previously held the role of Customer Account Manager at Epicor Software, where responsibilities included managing accounts for ACE Hardware stores. Lori has also worked as a Customer Service Manager and Supervisor at Barbosa Cabinets and Comcast, respectively, showcasing a strong ability to lead teams and enhance customer satisfaction. Lori's career began at Triad (now Activant Solutions), progressing from an inbound agent to Sales Manager, where significant revenue growth was achieved. Lori holds a background in general education from California State University-Stanislaus.