Roberto Castro is an experienced Information Technology professional with a focus on client support services and team leadership. Currently serving as the Information Technology Client Support Services Manager at Epicor since December 2006, Roberto leads a team responsible for maintaining and supporting over 850 users' computers and the associated IT infrastructure across multiple countries. Previous roles at CEMEX included GSC Knowledge Manager, where Roberto trained and supervised first-level support staff, and Domain Administrator. Roberto's career began at UANL as a Support Technician, providing maintenance for university computer equipment. Roberto holds a degree in Electronics and Communications Engineering from UANL.
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